Bill Insert V2-05
Home > GOCare Alerts from Granite State Communications

Interested mobile alerts like outage notifications?

Granite State Communications will soon be sending you important account alerts via text message. You’ll have immediate access to information such as outage updates, service appointments, or current balance due. You can opt-out at anytime by texting STOP.

What are the alert “keywords”?

Information can be initiated with the use of “KEYWORDS”:

  • Text the word BAL to 90622 at any time during the month to receive a text message with your current balance due & the date it is due.
  • Text the word PAY to 90622 at any time during the month to receive a text message with your most recent payment posted to your account and when it was posted.
  • Text the word DUEDATE to 90622 at any time during the month to receive a text message with the date your next payment is due (and the amount due).
  • Text the word APPT to 90622 to receive a text message with any scheduled appointment you might have.
  • Text the word HELP to 90622 to receive a text with available KEYWORDS to access your account information and a hotlink to more information.
  • Text the word STOP to 90622 at any time during the month to stop receiving mobile  account alerts to your mobile phone.

How can I opt-in?

It’s easy! You can sign up for mobile alerts in 3 easy steps right from your mobile phone:

  1. Text GSC to 90622
  2. Enter the last name on the account
  3. Enter the last four digits of the phone number on the account

Alternatively, you can give our Customer Care representatives a call at 603-529-9911 and they can sign you up for alerts over the phone.

What is GOCare?

GOCare is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either Granite State or the Customer with the use of “KEYWORDS”.

  • BAL – Text the word BAL to 90622 at any time during the month to receive a text message with your current balance due & the date it is due.
  • PAL – Text the word PAY to 90622 at any time during the month to receive a text message with your most recent payment posted to your account and when it was posted.
  • DUEDATE – Text the word DUEDATE to 90622 at any time during the month to receive a text message with the date your next payment is due (and the amount due).
  • APPT – Text the word APPT to 90622 to receive a text message with any scheduled appointment you might have.
  • HELP – Text the word HELP to 90622 to receive a text with available KEYWORDS to access your account information and a hotlink to more information.
  • STOP – Text the word STOP to 90622 at any time during the month to stop receiving text account alerts to your mobile phone.

Which wireless carriers support the GOCare text message service?

Virtually ALL domestic wireless carriers support the GOCare service offering.  For the most current list of those carriers, please see Granite State Terms and Conditions.

How do I Opt-Out of or stop receiving the GOCare message alerts?

To Opt-Out, text STOP (without additional characters or spaces) to 90622. No personnel monitor this number for mis-spelled or unnecessary words / characters. However, reasonable efforts will be made to opt-out customers who communicate their intention through phone or email.

What if I get a new mobile number?

Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number.  Please ensure you update your Granite State account with your new mobile contact number (and delete the old mobile number).

Does Capitalization matter when I am texting to the Company?

No.  GOCare recognizes upper and lower-case letters as the same.

Do I have to use GOCare?

Granite State customers do agree to accept text messages per the Company’s Terms and Conditions, however, customers may opt-out at any time by texting STOP to 90622.

How much will GOCare cost me?

Granite State does not charge for GOCare.  Customers’ mobile service provider may charge the mobile user to send / receive text messages depending on the terms of their mobile account.

Will you sell my information to others?

NO!  Granite State protects its customers and their account information and will never sell or share it for any reason.  You will only get text messages from Granite State through the GOCare service.

Will I constantly be getting messages from Granite State?

NO! Granite State will send customers 3 – 5 messages per month: (1) statement is available; (2) balance amount & date due; (3) a payment confirmation (when payment is posted); and if necessary (4) your payment is due (and/or past due). Messages may also be sent on irregular events (outages or appointment confirmations) if applicable.

Why should I use GOCare Alerts?

GOCare is faster and easier than calling the call center or logging on the website.  You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.

For more information please see our GoCare Alerts Terms & Conditions:
Terms and Conditions for GOCare SMS Alerts