March 27th, 2020 by GSC Customer Care
To our customers, neighbors, and communities:
Like everyone, Granite State Communications (GSC) has been paying close attention to the spread of the coronavirus (COVID-19) over the past few weeks. We take the commitment of ensuring the health and safety of our employees, customers, and our community very seriously. We also understand that as more people change their habits by working from home and choosing to spend free time at home rather than in crowded public spaces, our customers will depend more upon our services. With this in mind, we are taking the following steps to ensure that we are providing and maintaining our services in the safest way possible.
Visits to Customer Locations
If you are expecting one of our technicians to visit your home or business on an installation or repair call, please know that we’re taking extra precautions to protect you and our employees. Our service vans and trucks are all supplied with gloves and disinfectant wipes, and we are continually educating our staff on best practices for proper hygiene as well as disinfecting our trucks and equipment. We’re also asking our technicians to limit their in-person contact with customers by practicing “social distancing” and being mindful of only entering customer locations when absolutely necessary. Employees who feel ill have been instructed not to report to work. Our technicians who conduct in-home customer visits will only be dispatched to customer homes if they are healthy. Attention to these types of factors will better ensure the safety of each and every customer we serve.
For any customers who have a scheduled appointment, but are experiencing flu-like symptoms, or believe that they’ve been exposed to COVID-19, please let us know immediately so that we can discuss options with you to ensure our collective well-being. You can reach us by phone at 603-529-9931 or our 24/7 tech support line 1-888-896-7824. You can also reach us by email at firstname.lastname@example.org or online at http://mygsc.com/help.
Our Customer Care Office
We will continue to operate by phone as usual, but we will be closed to walk-in business at our Customer Care office at 425 South Stark Highway in Weare. Our payment drop-off slot will still be available, so you may continue to drop-off payments that way 24/7. Additionally, we will no longer handle equipment drop-offs in person at our Customer Care office. If you need make arrangements to drop off or exchange a router, please call us at 603-529-9911 or email us at email@example.com and we will work with you to make arrangements.
Our Corporate Work Environment
To further safeguard the health of our employees, we have instituted additional measures focused on travel and the spread of the disease.
GSC has limited all non-essential travel for business and we do not have any employees who have traveled to high risk locations. Furthermore, per CDC recommendations, if we were to have an employee exposed to others who have traveled to such locations, we would ask that individual to self-quarantine for 14 days. We’re also increasing the frequency of cleanings to our locations to help minimize and mitigate any risks for employees and customers that visit them.
More than ever, our customers, including town offices and agencies, first responders, and businesses across our service area need to maintain the connectivity they rely on. We’re taking every step to make sure all our customers can stay in touch with work, school and news. Our engineers and technicians will continue to monitor our network 24/7 to ensure network performance and reliability. Our network is built to sustain maximum capacity during peak usage. To ease the strain in this challenging time, beginning Monday, March 16, we commit to the following for 60 days:
- We’ll partner with school districts to make sure local communities are aware of tools to help students learn remotely.
- Students in our service area without access to the internet at home can qualify for free internet while schools are closed. Low-income households with students in need can contact us to learn more.
- We’ll continue to offer Lifeline Assistance for discounts on our internet service to eligible low-income households.
- As always, we don’t have data caps or hidden fees.
We will continue to closely monitor this situation as it develops. Our focus is and will remain on doing the best we can to protect our team, our customers, and the communities we serve.