- The issue must be diagnosed and/or confirmed by a SecureIT technician.
- SecureIT logs must show that the malware was scanned and not found to be malicious.
- SecureIT management must approve the repair prior to the repair work being performed.
- Proof of repair work, including paid invoice or work order, must be sent to GSC for reimbursement.
GSCĀ reserves the right to deny the guarantee claim if the threat is deemed to be pre-existing or self-inflicted. This guarantee applies ONLY to SecureIT Mobile. SecureIT Plus is covered by its own guarantee terms and conditions.
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