Home > Help & Support > Email Help & Tools > Spam & Virus Filter User Guide —Edgewave

We have a powerful spam and virus prevention system—Edgewave (Greymail). Each day (unless you chose otherwise) you will receive a summary email (Daily Spam Digest) listing any potential spam messages from the previous day.

If you notice a message in the Spam Digest that you’d like to review, or that is flagged in error, click the “View” link to the left of the message to “View” that message. You can “Release” anything that isn’t spam and disregard the rest. The system will learn from your actions, so as you release mail, it will learn not to block similar items in the future. (If you see an item that you would consider spam, you do not need to do anything. The system will continue to block this message from reaching your inbox and discard the message after fourteen days.)

If you want to take further action, you can click on specific messages to add them to your “Friends” list or “Enemies” list as you see fit.

If you inadvertently unsubscribed from the Daily Digest, just let us know and we can re-subscribe you.

You can access the User Guide HERE.

This User Guide also includes a link to a brief video tutorial that goes over how the new system works.
If you have any questions or concerns, we have technicians available 24/7 at 1-888-896-7824 for further assistance.