We’ve put together a guide on how our Spam email filtering works.
Most filtering of unsolicited automated email (also known as spam or junk mail) is handled by the spam filter before those email messages reach your Inbox. Our filter includes messaging threat detection combined with multiple antivirus engines to defend against advanced threats such as phishing and malware.
Any emails from a legitimate domain flagged as potentially junk mail are placed in your Junk folder. You can review these messages and either move them out of the Junk folder or delete them. If you do not move or delete the messages, they are purged after 30 days.
Please visit http://guides.myonlinehelp.net/docs/mygsc.com/spam_removal to review step-by-step instructions.
Important Tips to help you better manage your Spam:
- Mark an Email as Spam – Once you are in webmail, if there is a message that you do not want to receive, mark it as “Spam” by clicking the Spam button at the top. This process is highlighted in the guide page provided above.
- Learning Your Preferences – Even if a message is marked as Spam by you, there is a chance a similar message may come in the future. The Spam filter is working to learn your email preferences, as well as those of your peers to better filter mail.
- Block Messages vs Allow Messages – If you are receiving messages from an address or domain that you no longer want to receive mail, you can go into Webmail Preferences to block an entire email address (firstname.lastname@example.org) or domain (domain.ext). The same can be said for any email address or domain you want to ensure comes into your inbox by adding the email address/domain to the allow messages option in Preferences.
If you have any questions or concerns, we have technicians available 24/7 at 1-888-896-7824 for further assistance.