Why is it taking longer for some neighborhoods to get fiber? Here’s a glimpse at why your patience is appreciated and necessary.
Timing is everything.
Our goal is to bring you FiberNet service as quickly as possible. A lot of things impact our timing, though. Sometimes things can take longer than we originally anticipate.
Building brand new networks takes time. This means we’re laying new fiber in the ground or on utility poles. Consider how many miles of streets are in your town or just your neighborhood. In many of our communities, there are hundreds of miles of fiber to be laid. We’ve already laid over 300 miles of fiber, but there is still a lot of ground to cover—one foot of fiber at a time.
Before we invite you to sign up for FiberNet, we spend a lot of time developing a construction plan for your community and working with local authorities on permitting and other issues. Once a neighborhood qualifies for fiber service, there is more design, engineering, and staking work to be done.
Underground investigations must be done.
Before we can lay the fiber in the ground or bring in construction equipment such as boring machines, we have to figure out where the existing underground utilities are—wires, pipes, water lines, and so on. We follow the required process for marking the locations (“locates”) where each utility is supposed to be. This helps our construction crews when they are digging. You might see orange, blue, red, or yellow paint on sidewalks, streets, or even on your grass. Those are locating marks.
Private property access rights must be acquired.
Our permissions, which are issued by the state of New Hampshire, give us the right to build our network in public rights-of-ways and easements in a particular jurisdiction. Where applicable, we have to separately secure the rights to construct on private property, such as in a multi-family apartment building, in a gated community, or across a private road.
Construction can be disruptive.
Most construction work is disruptive in some way or another. Granite State Communications attempts to minimize disruption for the town and its residents.
Hurry up and wait.
Even under the best of circumstances, some things can slow us down that are out of our control, such as:
Weather and more weather. We still work outside when the weather doesn’t cooperate, but sometimes it is just impossible. Consider when you notice most road construction. You see more of that in spring and summer than in fall or winter. Usually, you won’t see road construction on snowy or rainy days. This pattern is similar for fiber construction. Nearly everything stops or slows down in bad weather, including fiber network construction.
Your neighbor might get fiber installed before you. Occasionally one or two homes on a street don’t get installed until weeks or months after the rest of the street is installed. This can be confusing to residents, and your patience is always appreciated. There are a couple of reasons this might happen:
- Property access may be an issue. Sometimes we can’t get onto the property for one reason or another.
- Installation differences may occur. A few houses in a neighborhood can have underground cables while the rest of the houses in that neighborhood all have overhead cables. In that case, the houses with underground cables are usually installed later than the rest as excavating is involved. If it’s a time of year where the ground is frozen this can result in delays.
- Unforeseen circumstances can arise. We wish we could prepare for every unexpected obstacle, but sometimes there are unique conditions at a particular address that affect our ability to install FiberNet.
We’re very efficient when we can be!
No matter how much we plan and organize a project, we can still run into roadblocks and delays. We have learned a lot since our first fiber-to-the-home buildout and have streamlined as much as possible in our construction process. For example:
- We build out a town strategically, deploying resources where they can be put to work. Rather than having to go from street A to street B, we can build street K and then H and then Q (if that makes more sense) and then connect them as we get adjacent streets completed. This means we can bypass streets that may be temporarily inaccessible and come back to them later. That helps us to keep moving forward, it keeps our crews busy, and it makes the whole process go as quickly as possible.
- We plan in advance and coordinate with the local authorities as much as possible, so that we’re ready to start construction in a particular neighborhood as soon as possible.
- When it’s time to connect to your home, we’ll send you a letter and call you to schedule your installation appointment.