Your subscription to SecureIT includes 24/7/365 technical support for no additional fee. Call us at 877-373-3320 anytime to talk to a friendly technician. Additionally, if you are using the SecureIT Plus Desktop version, you can open the Management Console and click the Support link at the top right on any screen within the console. There are a variety of online resources and support tools to help answer most of your questions and issues, including an online resource guide plus frequently asked questions and tips. SecureIT Plus users can also receive assistance directly from one of our friendly technicians. To do this, click Instant Message in the left-hand menu.
- SecureIT Plus must have been installed by a certified SecureIT technician.
- The technician must have verified that your PC was free of any infections at the time of installation.
- The infection must have occurred while SecureIT Plus was installed.
- A certified SecureIT technician must be allowed to attempt to fix the issue. GSC, at its sole discretion, will determine when it is appropriate for you to engage an outside computer repair entity.
GSC reserves the right to deny the guarantee claim if the threat is deemed to be pre-existing or self-inflicted. This guarantee applies ONLY to SecureIT Plus. SecureIT Mobile is covered by its own guarantee terms and conditions.