Thank you for your interest in joining the Granite State Communications team. We are always interested in speaking with individuals who are interested in a career in the telecommunications industry.
Sales/Technical Service Center Representative
Granite State Communications is seeking qualified candidates for a Sales/Technical Service Center Representative with a successful track record in telephone and internet sales as well as first level technical support for telephone and internet customers. Position requires evening hours and weekend day hours.
- Generating sales by finding solutions to existing customer’s communications needs and seeking referrals and testimonials to create leads for potential new customers
- Providing guidance to customers in the use of telephone, Internet, email, configuration of modems/routers, as well as resolving PC/MAC computer issues
- Providing remote support for customers through software and telephone
- Dispatching of technicians for onsite orders and troubles
- Monitoring of systems and resolution of network related problems
- Researching documenting and monitoring customer troubles
The qualified candidate will have a minimum of 3 to 5 years related experience in sales, customer service and telecommunications including Internet. Requires experience supporting Microsoft Operating systems (XP, Vista, Windows 7), MAC computers and basic networking WAN/LAN knowledge (home routers, NAT usage, port forwarding, wireless setup). Strong analytical and problem solving skills are necessary, as well as, excellent interpersonal and communications skills. Also requires the ability to be highly organized, professional and motivated to sell our services.
2+ years of college or equivalent work experience
Base salary plus sales incentives. Excellent benefits package.
If you are interested in applying for either of these positions, or would like additional information about career opportunities at Granite State Communications, please call Human Resources at 603-529-9911 OR send us an email with your resume attached at email@example.com.