Careers

Granite State Communications is seeking qualified candidates for a temporary Outside Sales Representative. This individual will sell our GSC Voice Package and Internet, door to door to the towns of Sandown and Chester, NH.

GSC is a third-generation family-owned business—making it a tight-knit group of family-oriented, dedicated staff members. GSC cares about its employees just as much as it does its customers— providing competitive pay, volunteering opportunities through its Pioneer Club, training, GSC-sponsored gatherings and events, and MORE.  So, come join this well-established, supportive company and see where our shared ambition will take you.

Pay is base + commissions. Base pay for the first two weeks of training will be $15.87/hour. There on after $14.43/hour. Schedule can be very flexible! This position will go through the summer and potentially longer.

Requirements:

• Valid DL with a good driving record
• Use of personal vehicle for travel on the job

EEO Statement

Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Do you love leading a team that is driven by the latest developments in the telecom world? Are you a hands-on leader and thrive on customer satisfaction? Do you love a job that allows you to utilize both your management and technical skills? Come join our team!

Granite State Communications is seeking qualified candidates for a Technical Operations Supervisor. This individual is responsible for planning, organizing, developing, controlling, and supervising the functions within Installation/Maintenance and Network Construction. This Supervisor will represent professional and efficient standards in dealing with equipment and customers; and ensures customer satisfaction.

GSC is a third-generation family-owned business—making it a tight-knit group of family-oriented, dedicated staff members. GSC cares about its employees just as much as it does its customers—providing excellent benefits, competitive pay, volunteering opportunities through its Pioneer Club, training, GSC-sponsored gatherings and events, and MORE.  So, come join this well-established, supportive company and see where our shared ambition will take you.

What are the Duties and Responsibilities?

•  Supervises the daily work activities of all assigned personnel in the Installation/Maintenance and Network Construction.
• Ensures the efficient and timely handling of trouble reports, service orders, and work orders.
• Conducts field inspections to ensure work quality and customer satisfaction following Company standards.
• Supervises the construction, installation, and testing of new facilities to ensure high quality.
• Participates in forecasting and preparing the Operating Expense Budget and Capital Budget.  Ensures compliance with Department objectives and suggests appropriate action to align results.
• Develops and implements project management that assures the Department’s strategic and operational goals are met.
• Develops, implements, and maintains a continual preventative maintenance program for equipment.
• Ensures established production and work performance standards are met.
• Coordinates and oversees the activities of all outside contractors.  Ensures completed work is inspected, meets specifications, objectives, and safety standards.
• Oversees the training of subordinates and recommends new and improved training methods to keep personnel at the state-of-the-art level in their work.
• Completes and conducts periodic performance evaluations for assigned personnel and provides required coaching and counseling for job performance improvements.  Makes recommendations for salary adjustments.
• Makes recommendations of staffing, employee development, safety, long and short-range work plans, budget, policies, procedures, and equipment.
• Stays abreast of the latest developments in telephony and applies this information to the job.  Seeks ideas to improve production, processes, and overall performance.

What are we looking for?

Our ideal candidate will possess:

• Must have a valid New Hampshire driver’s license, a good driving record and able to obtain a CDL-A.
• Weekend work on a rotating schedule and responding to after-hours emergency calls is required.
• Must pass all required alcohol and drug testing and DOT physical examinations.
• Bachelor’s Degree or equivalent experience.
• 7 to 10 years’ experience in related areas of installation/maintenance of telephone equipment, construction and cable splicing.
• Supervisory, leadership and team building experience.
• Technical training in basic electricity or equivalent experience.
• Excellent planning, coordination, and organizational skills.
• Able to guide and motivate employees toward achieving objectives.
• Excellent inter-personal skills.
• Well-developed problem-solving skills and ability to develop conceptual alternatives.
• Able to follow through a problem until a satisfactory solution is reached for both the customer and Company.
• Able to remain calm and courteous when discussing and resolving problems with customers.

What do we have to offer?

Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service.  We have a fast paced, supportive, and fun work environment and many other perks.

EEO Statement

Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

**We provide CDL-A on the job training and pay for your first tests!!**

Do you love helping customers and co-workers? Are you organized, driven and passionate? Do you love a job that has variety and allows you to work in different areas of the company? Come join our team!

Granite State Communications is seeking qualified candidates for a Support Services Attendant. This individual will primarily be responsible for snow removal, vehicle maintenance, painting, building repairs, warehouse work, computer work and yard maintenance.

GSC is a third-generation family-owned business—making it a tight-knit group of family-oriented, dedicated staff members. GSC cares about its employees just as much as it does its customers—providing excellent benefits, competitive pay, volunteering opportunities through its Pioneer Club, training, GSC-sponsored gatherings and events, and MORE. So, come join this well-established, supportive company and see where our shared ambition will take you.

What are the Duties and Responsibilities?

• Removes snow and ice on Company premises including parking lots, walkways, access drives, etc. Must be available outside of regular work hours for building maintenance and/or snow and ice removal.
• Maintains the cleanliness and serviceability of all Company buildings, both interior and exterior.
• Performs exterior maintenance including lawn and landscaping, planting, grass cutting, weeding, trimming, pruning, window washing, snow removal, salting/sanding etc.
• Removes leaves, limbs, trash, and debris from building grounds.
• Fertilizes lawns and shrubs and practices weed control in flowerbeds and lawns.
• Paints and makes minor repairs of walls, doors, windows, etc.
• Operates and maintains specialized equipment such as forklift, snowplows, dump truck, backhoe, air compressor, chipper, generators, etc.
• Coordinates with other departments on the delivery of materials and supplies.
• Performs weekly vehicle safety equipment inspection and completes an appropriate record.
• Performs pre-state inspection of vehicles and makes the necessary repairs of tires, brakes, shocks, exhaust systems, etc. required to pass State Inspection.
• Performs and/or schedules maintenance on vehicles or other power equipment as prescribed by the company and/or manufacturer.

What are we looking for?

Our ideal candidate will possess:

• Valid Driver’s License and clean driving record.
• CDL A or B preferred.
• Hand tool experience.
• Basic computer knowledge.
• Janitorial, custodial and general facilities maintenance skills.
• Knowledge in lawn care, pruning requirements, fertilizer needs and weed control; irrigation system operation and maintenance.
• Able to work with minimal supervision and to schedule work efficiently.
• Able to work outdoors in all weather conditions.
• Basic mechanical skills for maintenance and up-keep of vehicles and equipment.
• Able to lift up to 100 pounds.

What do we have to offer?
Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive and fun work environment and many other perks.

EEO Statement
Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Job Type: Full-time

Experience:

• Building Maintenance: 5 years (Preferred)
• Mechanical: 5 years (Preferred)
• Grounds Maintenance: 5 years (Preferred)

Education:

• High school or equivalent (Required)

Do you enjoy working within a fast-paced environment with a company that allows you to utilize your technical and troubleshooting skills? Are you seeking a rewarding career on the frontline of an essential industry? Come join our team!

**We provide CDL-A on the job training and pay for your first tests!!**

Granite State Communications is seeking qualified candidates for a Network Installation/Maintenance Technician. The I/M Technicians are responsible for the installation, repair, testing, troubleshooting and maintenance of inside and outside plant facilities and telecommunications equipment including voice and data networks; and broadband services.

What are the Duties and Responsibilities?

Performs installation, maintenance, trouble isolation and repair of telecommunications and data equipment as engineered and designed, using hand and/or power tools. Typical installations may include some or all of the following steps:

• Verifies order with customer and consults with customer as to type and location of equipment.
• Makes plans on how to bring wire from pole to building and how to run wire inside of the building.
• Climbs poles, runs wire to building and makes connection.
• Installs inside wiring which may include stapling wire along wall and drilling holes.
• Operates power equipment such as compressors, pumps, blowers, winches, etc. and hydraulic equipment such as aerial lifts (bucket), diggers, derricks mounted on trucks, etc.
• Works directly with residential and business customers in person to advise, configure and install services; and sells Company services and products.
• Performs Standby Duty and weekend work on a scheduled rotation.
• Responds to after-hours emergency calls as required.

What are we looking for?
Our ideal candidate will possess:

• 3 to 5 years related experience in telephone construction, maintenance, repair, basic electricity, voice and data networks
• Must be customer service oriented.
• Must be able to obtain New Hampshire Commercial Driver’s License and have a good driving record.
• Must pass all required alcohol and drug testing and DOT physical examinations.
• Able to work outdoors in all weather conditions.
• Able to lift up to 100 pounds.

What do we have to offer?
Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive and fun work environment and many other perks.

EEO Statement
Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Job Type: Full-time

Pay: BOE

Do you enjoy working within a fast-paced environment with a company that deploys industry leading technology solutions? Come join our team!

Granite State Communications is seeking qualified candidates for a Sales/Technical Service Center Representative with a successful track record in telephone and internet sales as well as first level technical support for telephone and internet customers. They will be responsible for the processing and completion of all trouble tickets, line records, service order information, trouble analysis reports, customer contact forms, service attitude measurement forms, and other requirements of the Service Center. They will also sell the company’s services to new and existing customers, process orders from customers and answer questions. The Representatives will achieve weekly, monthly and annual sales objectives.

What are the Duties and Responsibilities?

• Position requires evening hours and weekend day hours.
• Receives, investigates, answers questions and records customer reported troubles including testing and dispatching troubles to the appropriate individuals following established Department procedures.
• Completes trouble tickets following established Department procedures. Assists in the update of documented practices and procedures for the Service Center.
• Maintains constant surveillance over troubles and security alarm system status; advises appropriate personnel of any problems on a timely basis.
• Obtains quality of service feedback information from customers on all troubles and installs following established callback procedures.
• Prepares service orders following established Department procedures. Utilizes the computer for all Service Center applications.
• Understands the service order assignment procedures and scheduling techniques; closing the service order and posting the line records.
• Working knowledge of local testing functions.
• Achieve the monthly sales objectives as set by the Company.
• Performs sales and service functions to include selling, initiating and follow up with customers in resolving issues related to service orders, bill inquiries, complaints and other inquiries. Makes sound decisions that will result in customer satisfaction.
• Prepares, processes, reviews and monitors various documents including customer contracts and change in service. Prepares and calculates balance adjustments and rates for customers.

What are we looking for?

• 2+ years of college or equivalent work experience
• 3 to 5 years related experience in sales, customer service and telecommunications including Internet.
• Understanding of computer / modem / router issues and ability to troubleshoot over the phone with customer.
• Excellent interpersonal and communication skills.
• Excellent customer service skills (friendly, courteous, helpful).
• Professional business manner, attitude, and speech.
• Ability to resolve disagreements with ease and comfort.
• Able to follow through a problem until a satisfactory solution is reached by both customer and Company.
• Must be highly organized and capable of handling a number of sensitive and important issues simultaneously.
• Must be multi task -oriented with an excellent sense of priority, logic and objectivity; exercises good judgment.
• Proficient with database, spreadsheet, and word processing computer programs.
• Able to touch-type 30 to 40 wpm.

What do we have to offer?
Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive and fun work environment and many other perks.

EEO Statement
Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Pay: Base + Commissions

Job Type: Full-time