Thank you for your interest in joining the Granite State Communications team. We are always interested in speaking with individuals who are interested in a career in the telecommunications industry.
Current Opportunities:
Customer Service Assistant
Responsibilities include:
- Performs various administrative tasks including data entry, compilation of reports, summaries, updates, preparation and tracking of contracts renewals and other documentation
- Processes and files various documents to update files and records including but not limited to customer correspondence and billing materials
- Prepares customer bills for mailing that require special handling
- Processes AP, AR, Service orders, purchase order requests and cash control functions to meet deadlines and as required
- Provides backup to the Receptionist during regular break and lunch periods and as required
- Process modems as needed; provision, send or accept returns
- Open trouble tickets for escalations and run reports for Service Center
Job Requirements
3-5 years experience in Sales or Customer Support environment
Proficient with Microsoft Office products
Excellent planning and organizational skills
Ability to work with all levels of employees
Education Requirements
High School Diploma or Equivalent
Benefits
Base salary plus sales incentives. Excellent benefits package.
Sales/Technical Service Center Representative
Granite State Communications is seeking qualified candidates for a Sales/Technical Service Center Representative with a successful track record in telephone and internet sales as well as first level technical support for telephone and internet customers. Position requires evening hours and weekend day hours.
Responsibilities include:
- Generating sales by finding solutions to existing customer’s communications needs and seeking referrals and testimonials to create leads for potential new customers
- Providing guidance to customers in the use of telephone, Internet, email, configuration of modems/routers, as well as resolving PC/MAC computer issues
- Providing remote support for customers through software and telephone
- Dispatching of technicians for onsite orders and troubles
- Monitoring of systems and resolution of network related problems
- Researching documenting and monitoring customer troubles
The qualified candidate will have a minimum minimum of 3 to 5 years related experience in sales, customer service and telecommunications including Internet. Requires experience supporting Microsoft Operating systems (XP, Vista, Windows 7), MAC computers and basic networking WAN/LAN knowledge (home routers, NAT usage, port forwarding, wireless setup). Strong analytical and problem solving skills are necessary, as well as, excellent interpersonal and communications skills. Also requires the ability to be highly organized, professional and motivated to sell our services.
Education Requirements
2+ years of college or equivalent work experience
Benefits
Base salary plus sales incentives. Excellent benefits package.
If you are interested in applying for either of these positions, or would like additional information about career opportunities at Granite State Communications, please call Human Resources at 603-529-9911 OR send us an email with your resume attached at jobs@gsn.net.
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