Careers

Granite State Communications is seeking qualified candidates for a Network Installation/Maintenance Technician. The I/M Technicians are responsible for the installation, repair, testing, troubleshooting and maintenance of inside and outside plant facilities and telecommunications equipment including voice and data networks; and broadband services.

What are the Duties and Responsibilities?

Performs installation, maintenance, trouble isolation and repair of telecommunications and data equipment as engineered and designed, using hand and/or power tools. Typical installations may include some or all of the following steps:

• Verifies order with customer and consults with customer as to type and location of equipment.
• Makes plans on how to bring wire from pole to building and how to run wire inside of the building.
• Climbs poles, runs wire to building and makes connection.
• Rearranges and reconnects pairs of wires at pole, underground or building terminals.
• Installs inside wiring which may include stapling wire along wall and drilling holes.
• Connects equipment to wiring using color coded wires.
• Verifies proper functioning of installed equipment.
• Makes notations on the service order to indicate completion of work, time, any changes from the original order and other pertinent information. Calls office for ring back to test incoming calls on new line.
• Operates power equipment such as compressors, pumps, blowers, winches, etc. and hydraulic equipment such as aerial lifts (bucket), diggers, derricks mounted on trucks, etc.
• Determines methodology for installing telephone service, trunks, broadband, and other communication circuits and equipment.
• Tests and inspects to ensure that all work activities are performed, and all services installed function properly and meet Company quality standards.
• Works directly with residential and business customers in person to advise, configure and install services; and sells Company services and products.
• Performs Standby Duty and weekend work on a scheduled rotation.
• Responds to after-hours emergency calls as required.

What are we looking for?
Our ideal candidate will possess:

• 3 to 5 years related experience in telephone construction, maintenance, repair, basic electricity, voice and data networks
• Must be customer service oriented.
• Must be able to obtain New Hampshire Commercial Driver’s License and have a good driving record.
• Must pass all required alcohol and drug testing and DOT physical examinations.
• Able to work outdoors in all weather conditions.
• Able to lift up to 100 pounds.

What do we have to offer?
Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive and fun work environment and many other perks.

EEO Statement
Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Job Type: Full-time

Pay: BOE

Granite State Communications is seeking qualified candidates for a Sales/Technical Service Center Representative with a successful track record in telephone and internet sales as well as first level technical support for telephone and internet customers. They will be responsible for the processing and completion of all trouble tickets, line records, service order information, trouble analysis reports, customer contact forms, service attitude measurement forms, and other requirements of the Service Center. They will also sell the company’s services to new and existing customers, process orders from customers and answer questions. The Representatives will achieve weekly, monthly and annual sales objectives.

What are the Duties and Responsibilities?

• Position requires evening hours and weekend day hours.
• Receives, investigates, answers questions and records customer reported troubles including testing and dispatching troubles to the appropriate individuals following established Department procedures.
• Completes trouble tickets following established Department procedures. Assists in the update of documented practices and procedures for the Service Center.
• Maintains constant surveillance over troubles and security alarm system status; advises appropriate personnel of any problems on a timely basis.
• Obtains quality of service feedback information from customers on all troubles and installs following established callback procedures.
• Prepares service orders following established Department procedures. Utilizes the computer for all Service Center applications.
• Understands the service order assignment procedures and scheduling techniques; closing the service order and posting the line records.
• Working knowledge of local testing functions.
• Achieve the monthly sales objectives as set by the Company.
• Performs sales and service functions to include selling, initiating and follow up with customers in resolving issues related to service orders, bill inquiries, complaints and other inquiries. Makes sound decisions that will result in customer satisfaction.
• Prepares, processes, reviews and monitors various documents including customer contracts and change in service. Prepares and calculates balance adjustments and rates for customers.

What are we looking for?

• 2+ years of college or equivalent work experience
• 3 to 5 years related experience in sales, customer service and telecommunications including Internet.
• Understanding of computer / modem / router issues and ability to troubleshoot over the phone with customer.
• Excellent interpersonal and communication skills.
• Excellent customer service skills (friendly, courteous, helpful).
• Professional business manner, attitude, and speech.
• Ability to resolve disagreements with ease and comfort.
• Able to follow through a problem until a satisfactory solution is reached by both customer and Company.
• Must be highly organized and capable of handling a number of sensitive and important issues simultaneously.
• Must be multi task -oriented with an excellent sense of priority, logic and objectivity; exercises good judgment.
• Proficient with database, spreadsheet, and word processing computer programs.
• Able to touch-type 30 to 40 wpm.

What do we have to offer?
Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive and fun work environment and many other perks.

EEO Statement
Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Pay: Base + Commissions

Job Type: Full-time