Careers

Granite State Communications is looking to hire our next superstar team member for our Administration department.

The Human Resources Administrator reports directly to the President. Pre-screens job applicants; conducts orientation programs for new hires; monitors and follows up employee performance evaluations; compiles data and processes personnel and payroll changes; processes payments for invoices; controls and maintains all personnel records and reports; and processes employee travel arrangements. Assists in the administration of various employee benefit plans, employee relations, employee services, recordkeeping, and other human resources programs. This position has access to and works regularly with information that is highly confidential, private, sensitive, and critical in nature.

Essential Duties and Responsibilities

• Conducts recruitment effort for all exempt and nonexempt personnel including testing and selection process to fill vacant positions. Writes and places recruitment ads on social media and posting boards. Coordinates and conducts new employee onboarding.
• Coordinates the application process to include response to applicant inquiries, receiving applications/resumes, and administering tests, when applicable. Refers viable candidates to hiring managers
• Processes all payroll changes in employee status, pay, and benefits obtaining correct approval signatures. Ensures all necessary documents have been received, information completed and accurately entered in the computer database, and forwarded to payroll in a timely manner. Verifies payroll input information and reviews for accuracy.
• Administers Employee Performance Evaluation program.
• Collects insurance enrollment/change information from employees ensuring required information for processing is provided. Maintains accurate Member Census by enrolling or removing employees and dependents as required. Administers COBRA.
• Answers questions regarding employee health, welfare, and service programs by explaining regular administrative procedures. Administers disability and medical leave of absence procedures by collecting employee paperwork, communicating with third party administrator,s and maintaining appropriate records
• Research and respond to questions from employees and management regarding Human Resources programs, Company policies, and procedures
• Resolves employee relations when appropriate and refers difficult issues to management. Conducts employee engagement surveys and exit interviews.
• Performs various administrative and clerical functions including the preparation and submission of workers’ compensation claims to the insurance company and the State of New Hampshire. Compiles employee data for reports required by Federal and State regulations.
• Processes travel arrangements for employees in making reservations for meetings, hotels, and transportation. Coordinates arrangements by following established Company procedures. Assists employees with travel expenses and follows up on detailed paperwork associated with travel.
• Assists in the coordination of Company-sponsored activities
• Assists department members with project-related activities in all key function areas
• Regular attendance and punctuality are required.
• Performs other duties as assigned.

Qualifications

• Associate’s Degree preferred.
• 5 to 7 years work experience in Human Resources with up-to-date knowledge and understanding of employment practices and employee relations.
• Must be detail-oriented, extremely accurate with an excellent sense of priority, logic, and objectivity.
• Highly organized and capable of handling a number of sensitive and important issues simultaneously.
• Must be able to follow up on long-term, ongoing projects and meet all deadlines.
• Proficient in various PC based software programs.
• Strong math and statistics skills required.
• Excellent interpersonal and communication skills with a high degree of sensitivity for confidentiality.
• Strong in both oral and written communication techniques.

Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability, or genetics.

Are you seeking a career where you can utilize both your creativity and organizational skills in the broadband world? Are you detail-oriented and computer savvy? Come join our team!

Granite State Communications is seeking qualified candidates for an Engineering/CAD Administrator. The Engineering/CAD Administrator reports to the Manager-Technical Operations & Services. The main responsibilities are developing, upgrading, maintaining and utilizing the CAD system to draw staking sheets and drawings of structures, mechanical and electrical equipment and other similar equipment. Assists the Facilities Engineer to design inside and outside network facilities; performs detail work associated with the work order system, network maintenance and continuing property records.

GSC is a third-generation family-owned business—making it a tight-knit group of family-oriented, dedicated staff members. GSC cares about its employees just as much as it does its customers—providing excellent benefits, competitive pay, volunteering opportunities through its Pioneer Club, training, GSC-sponsored gatherings and events, and MORE.  So, come join this well-established, supportive company and see where our shared ambition will take you.

What are the Duties and Responsibilities?

• Utilizes the CAD system in the development and maintenance of a graphical representation of our exchanges and network facilities.
• Performs ongoing maintenance of the CAD system through the construction work order process, fieldwork, and other records maintenance.
• Assists the Facilities Engineer with inside and outside network facilities design; development of short- and long-term subscriber growth forecasts; and preparation of studies to determine construction costs.
• Manage construction projects by reviewing quality of work, clean up resolution, proper maintenance of project documentation and continual review of project progress.
• Updates cable records and cable plats using manual and automated systems.
• Surveys all exchanges for tree trimming requirements and develops estimated trimming costs.  Plans and coordinates joint trimming with electric companies.
• Performs other duties as assigned.

What are we looking for?

Our ideal candidate will possess:

• Must have a valid New Hampshire driver’s license and a good driving record.
• High School Diploma or equivalent.
• 5 to 7 years related experience in utilizing CAD system.
• Proficient with general computer programs.
• Excellent planning, coordination and organizational skills.
• Excellent inter-personal skills.
• Excellent verbal and writing skills.
• Able to perform very detailed tasks.
• Able to work effectively with people at all levels.

What do we have to offer?

Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service.  We have a fast paced, supportive and fun work environment and many other perks.

EEO Statement

Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Granite State Communications is seeking qualified candidates for a temporary Outside Sales Representative. This individual will sell our GSC Voice Package and Internet, door to door to the towns of Sandown and Chester, NH.

GSC is a third-generation family-owned business—making it a tight-knit group of family-oriented, dedicated staff members. GSC cares about its employees just as much as it does its customers— providing competitive pay, volunteering opportunities through its Pioneer Club, training, GSC-sponsored gatherings and events, and MORE.  So, come join this well-established, supportive company and see where our shared ambition will take you.

Pay is base + commissions. Base pay for the first two weeks of training will be $15.87/hour. There on after $14.43/hour. Schedule can be very flexible! This position will go through the summer and potentially longer.

Requirements:

• Valid DL with a good driving record
• Use of personal vehicle for travel on the job

EEO Statement

Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Do you love leading a team that is driven by the latest developments in the broadband world? Are you a hands-on leader and thrive on customer satisfaction? Do you love a job that allows you to utilize both your management and technical skills? Come join our team!

Granite State Communications is seeking qualified candidates for a Technical Operations Supervisor. This individual is responsible for the installation and maintenance of customer services and the construction of new facilities.  Establishes professional and efficient standards to ensure customer satisfaction and a high-quality network. Responsible for hiring, training, and evaluating team members.

GSC is a third-generation family-owned business—making it a tight-knit group of family-oriented, dedicated staff members. GSC cares about its employees just as much as it does its customers—providing excellent benefits, competitive pay, volunteering opportunities through its Pioneer Club, training, GSC-sponsored gatherings and events, and MORE. So, come join this well-established, supportive company and see where our shared ambition will take you.

What are the Duties and Responsibilities?

• Supervises the daily work activities of all assigned personnel in the Installation/Maintenance and outside plant construction.
• Ensures the efficient and timely handling of trouble reports, service orders, and work orders.
• Conducts field inspections to ensure work quality and customer satisfaction following Company standards.
• Supervises the construction, installation, and testing of new facilities to ensure high quality.
• Develops and implements project management that assures the Department’s strategic and operational goals are met.
• Develops, implements, and maintains a continual preventative maintenance program for equipment.
• Ensures established production and work performance standards are met.
• Oversees the training and recommends new and improved training methods to keep personnel at the state-of-the-art level in their work.
• Completes and conducts periodic performance evaluations for assigned personnel and provides required coaching and counseling for job performance improvements.
• Makes recommendations of staffing, employee development, safety, long and short-range work plans, budget, policies, procedures, and equipment.
• Seeks ideas to improve production, processes, and overall performance.

What are we looking for?

Our ideal candidate will possess:

• Must have a valid New Hampshire driver’s license, a good driving record, and be able to obtain a CDL-B.
• After-hours on-call rotation is required.
• Must pass all required alcohol and drug testing and DOT physical examinations.
• Bachelor’s Degree or equivalent experience.
• 7 to 10 years’ ISP or Telecom Network experience in related areas of installation/maintenance, construction, and cable splicing.
• Supervisory, leadership and team building experience.
• Technical training in basic electricity or equivalent experience.
• Copper and Fiber Optic OSP facilities and termination equipment.
• AC & DC power systems.
• Routers, switches, and hubs.
• Excellent planning, coordination, and organizational skills.
• Able to guide and motivate employees toward achieving objectives.
• Excellent inter-personal skills.
• Well-developed problem-solving skills and ability to develop conceptual alternatives.
• Able to follow through a problem until a satisfactory solution is reached for both the customer and Company.
• Able to remain calm and courteous when discussing and resolving problems with customers.

What do we have to offer?

Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive, and fun work environment and many other perks.

EEO Statement

Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability, or genetics.

Do you enjoy the challenge of making valuable swift decisions? Are you always thinking forward to the next step? Do you want a career that enables you to apply your technical skills? Come join our team!

Granite State Communications is seeking qualified candidates for a Network Operations Engineer. The Network Operations Engineer will maintain and manage a vast network, server, and application architecture within a fast-paced environment. This role functions as part of a disciplined team with a dedicated focus on delivering Telephony and Internet services. This team manages every deployed network element including but not limited to routers and switches, soft switches, DWDM, NID’s.  Technologies include but not limited to MPLS, QOS, Sonet, TDM, DNS, DHCP, PPPOE, and Radius.  Routing protocols include OSPF, BGP, SNMP, VRRP, LAF, Router Security, and Static routing. The successful incumbent will thrive on change but focus on the operational stability of all supported platforms. This position seeks intelligent, forward-thinking, collaborative-minded, and adaptable entry-level engineers.

GSC is a third-generation family-owned business—making it a tight-knit group of family-oriented, dedicated staff members. GSC cares about its employees just as much as it does its customers—providing excellent benefits, competitive pay, volunteering opportunities through its Pioneer Club, training, GSC-sponsored gatherings and events, and MORE.  So, come join this well-established, supportive company and see where our shared ambition will take you.

What are the Duties and Responsibilities?

• Must have the ability to follow defined procedures and escalation paths for service delivery with regards to an event-driven environment.
• Provide complete ownership of any vendor/manufacturer issues impacting service delivery or customer experience worldwide. This responsibility begins with the initial investigation and identification process and continues through final resolution. Attention to detail is critical.
• Responsible for the identification and coordination of technical impact to all entities from monitoring systems or customer contact.
• Work with external and internal teams coordinating and troubleshooting network events.
• Providing timely and accurate network technical assistance to internal teams by communicating technical details and status to customer service centers, technical support, and executive management teams during network events and major outages.
• Solid understanding of IPv4, IPv6, and QOS.
• Experience in server-based technology, such as Microsoft, SQL, and Linux. Apache Web servers in different areas of the network (speed test, syslog page, MTRG web pages).
• Knowledge of voice transport protocols, PRI, T1 circuits, QOS,  codecs, sip trunking, sip phone setup, and troubleshooting.

What are we looking for?

Our ideal candidate will possess:

• Solid background in network administration and architecture.
• Knowledge of IP, wireless technologies (is a plus), routers, switches, Ribbon C15 soft switch, and other IP concepts.
• Knowledge of Wireshark – able to run Wireshark captures on vlans, examine the data, and determine the issue (IP conflicts, broadcast storm, DDoS, and misconfigured equipment)
• Knowledge of enterprise monitoring tools, ticketing systems, and best practices is a plus.
• Strong customer service and interpersonal skills, including excellent written and verbal communication skills.
• Experience working with field engineering teams and supporting telephony/Internet customers.
• Must be able to manage multiple priorities.
• Will be required to work a flexible schedule.
• On-call rotation is required as well as overnight maintenance activities after hours as needed.

What do we have to offer?

Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service.  We have a fast-paced, supportive, and fun work environment and many other perks.

EEO Statement

Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability, or genetics.

**We provide CDL-A on the job training and pay for your first tests!!**

Do you love helping customers and co-workers? Are you organized, driven and passionate? Do you love a job that has variety and allows you to work in different areas of the company? Come join our team!

Granite State Communications is seeking qualified candidates for a Support Services Attendant. This individual will primarily be responsible for snow removal, vehicle maintenance, painting, building repairs, warehouse work, computer work and yard maintenance.

GSC is a third-generation family-owned business—making it a tight-knit group of family-oriented, dedicated staff members. GSC cares about its employees just as much as it does its customers—providing excellent benefits, competitive pay, volunteering opportunities through its Pioneer Club, training, GSC-sponsored gatherings and events, and MORE. So, come join this well-established, supportive company and see where our shared ambition will take you.

What are the Duties and Responsibilities?

• Removes snow and ice on Company premises including parking lots, walkways, access drives, etc. Must be available outside of regular work hours for building maintenance and/or snow and ice removal.
• Maintains the cleanliness and serviceability of all Company buildings, both interior and exterior.
• Performs exterior maintenance including lawn and landscaping, planting, grass cutting, weeding, trimming, pruning, window washing, snow removal, salting/sanding etc.
• Removes leaves, limbs, trash, and debris from building grounds.
• Fertilizes lawns and shrubs and practices weed control in flowerbeds and lawns.
• Paints and makes minor repairs of walls, doors, windows, etc.
• Operates and maintains specialized equipment such as forklift, snowplows, dump truck, backhoe, air compressor, chipper, generators, etc.
• Coordinates with other departments on the delivery of materials and supplies.
• Performs weekly vehicle safety equipment inspection and completes an appropriate record.
• Performs pre-state inspection of vehicles and makes the necessary repairs of tires, brakes, shocks, exhaust systems, etc. required to pass State Inspection.
• Performs and/or schedules maintenance on vehicles or other power equipment as prescribed by the company and/or manufacturer.

What are we looking for?

Our ideal candidate will possess:

• Valid Driver’s License and clean driving record.
• CDL A or B preferred.
• Hand tool experience.
• Basic computer knowledge.
• Janitorial, custodial and general facilities maintenance skills.
• Knowledge in lawn care, pruning requirements, fertilizer needs and weed control; irrigation system operation and maintenance.
• Able to work with minimal supervision and to schedule work efficiently.
• Able to work outdoors in all weather conditions.
• Basic mechanical skills for maintenance and up-keep of vehicles and equipment.
• Able to lift up to 100 pounds.

What do we have to offer?
Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive and fun work environment and many other perks.

EEO Statement
Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Job Type: Full-time

Experience:

• Building Maintenance: 5 years (Preferred)
• Mechanical: 5 years (Preferred)
• Grounds Maintenance: 5 years (Preferred)

Education:

• High school or equivalent (Required)

Do you enjoy working within a fast-paced environment with a company that allows you to utilize your technical and troubleshooting skills? Are you seeking a rewarding career on the frontline of an essential industry? Come join our team!

**We provide CDL-A on the job training and pay for your first tests!!**

Granite State Communications is seeking qualified candidates for a Network Installation/Maintenance Technician. The I/M Technicians are responsible for the installation, repair, testing, troubleshooting and maintenance of inside and outside plant facilities and telecommunications equipment including voice and data networks; and broadband services.

What are the Duties and Responsibilities?

Performs installation, maintenance, trouble isolation and repair of telecommunications and data equipment as engineered and designed, using hand and/or power tools. Typical installations may include some or all of the following steps:

• Verifies order with customer and consults with customer as to type and location of equipment.
• Makes plans on how to bring wire from pole to building and how to run wire inside of the building.
• Climbs poles, runs wire to building and makes connection.
• Installs inside wiring which may include stapling wire along wall and drilling holes.
• Operates power equipment such as compressors, pumps, blowers, winches, etc. and hydraulic equipment such as aerial lifts (bucket), diggers, derricks mounted on trucks, etc.
• Works directly with residential and business customers in person to advise, configure and install services; and sells Company services and products.
• Performs Standby Duty and weekend work on a scheduled rotation.
• Responds to after-hours emergency calls as required.

What are we looking for?
Our ideal candidate will possess:

• 3 to 5 years related experience in telephone construction, maintenance, repair, basic electricity, voice and data networks
• Must be customer service oriented.
• Must be able to obtain New Hampshire Commercial Driver’s License and have a good driving record.
• Must pass all required alcohol and drug testing and DOT physical examinations.
• Able to work outdoors in all weather conditions.
• Able to lift up to 100 pounds.

What do we have to offer?
Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive and fun work environment and many other perks.

EEO Statement
Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Job Type: Full-time

Pay: BOE

Do you enjoy working within a fast-paced environment with a company that deploys industry leading technology solutions? Come join our team!

Granite State Communications is seeking qualified candidates for a Sales/Technical Service Center Representative with a successful track record in telephone and internet sales as well as first level technical support for telephone and internet customers. They will be responsible for the processing and completion of all trouble tickets, line records, service order information, trouble analysis reports, customer contact forms, service attitude measurement forms, and other requirements of the Service Center. They will also sell the company’s services to new and existing customers, process orders from customers and answer questions. The Representatives will achieve weekly, monthly and annual sales objectives.

What are the Duties and Responsibilities?

• Position requires evening hours and weekend day hours.
• Receives, investigates, answers questions and records customer reported troubles including testing and dispatching troubles to the appropriate individuals following established Department procedures.
• Completes trouble tickets following established Department procedures. Assists in the update of documented practices and procedures for the Service Center.
• Maintains constant surveillance over troubles and security alarm system status; advises appropriate personnel of any problems on a timely basis.
• Obtains quality of service feedback information from customers on all troubles and installs following established callback procedures.
• Prepares service orders following established Department procedures. Utilizes the computer for all Service Center applications.
• Understands the service order assignment procedures and scheduling techniques; closing the service order and posting the line records.
• Working knowledge of local testing functions.
• Achieve the monthly sales objectives as set by the Company.
• Performs sales and service functions to include selling, initiating and follow up with customers in resolving issues related to service orders, bill inquiries, complaints and other inquiries. Makes sound decisions that will result in customer satisfaction.
• Prepares, processes, reviews and monitors various documents including customer contracts and change in service. Prepares and calculates balance adjustments and rates for customers.

What are we looking for?

• 2+ years of college or equivalent work experience
• 3 to 5 years related experience in sales, customer service and telecommunications including Internet.
• Understanding of computer / modem / router issues and ability to troubleshoot over the phone with customer.
• Excellent interpersonal and communication skills.
• Excellent customer service skills (friendly, courteous, helpful).
• Professional business manner, attitude, and speech.
• Ability to resolve disagreements with ease and comfort.
• Able to follow through a problem until a satisfactory solution is reached by both customer and Company.
• Must be highly organized and capable of handling a number of sensitive and important issues simultaneously.
• Must be multi task -oriented with an excellent sense of priority, logic and objectivity; exercises good judgment.
• Proficient with database, spreadsheet, and word processing computer programs.
• Able to touch-type 30 to 40 wpm.

What do we have to offer?
Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive and fun work environment and many other perks.

EEO Statement
Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Pay: Base + Commissions

Job Type: Full-time