Everyone deserves access to advanced communications in their daily lives. That’s why we’re proud to offer several special programs designed to make our services more affordable to qualifying customers.
LifeLine Telephone Assistance
This government benefit program reduces a residential telephone or broadband bill by $9.25 per month. This amount is shown on your bill as a credit of $2.75 toward the monthly service charge and a credit of $6.50 toward the FCC Line Charge.
How Do I Qualify for LifeLine?
- To qualify, you or a member of your household must receive assistance from one of the following programs or qualify under the income-based criterion: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Federal Public Housing Assistance (Section 8), Veterans Pension and Survivor Benefit, or if your income is at or below 135% of the Federally Recognized Poverty Guidelines.
- Consumers may receive a discount on either a landline or wireless service, but not both. Federal rules prohibit eligible consumers from receiving more than one Lifeline discount per household. A household is an individual or group of individuals who live together at the same address and share income and expenses. Consumers violating this one per household rule may be subject to criminal and/or civil penalties and de-enrollment.
- Lifeline is non-transferable. Lifeline subscribers may not transfer the benefit to any other individual, including another eligible low-income consumer.
Where Can I Find Additional Information?
A printable application and worksheet can obtained here: Lifeline Application & Lifeline Worksheet. Forms and informational material can also be obtained from Granite State Communications at 603-529-9911 or from the Consumer Affairs Division of the New Hampshire Public Utilities Commission at 1-800-852-3793
Bringing the Power of the Internet to Schools and Libraries
Granite State Communications provides free high speed Internet access to those institutions within our service area. We equip interested schools and libraries with telephone service, unlimited access to the Internet, and email free of charge. Schools and libraries located in the Chester (887), Hillsboro Upper Village (478), Washington (495), and Weare (529) telephone exchanges of Granite State Communications are eligible to participate in this program.
For further information about Granite State Communications’ Education Link program, send an email to info@myGSC.com or call 529-9911 or 1-800-559-9900 (outside NH).
Services for Individuals with Disabilities
If a disability prevents you from dialing Local or Regional (intraLATA) telephone calls yourself, you may be exempt from the added cost of having an Operator dial calls for you. If a disability makes it impossible for you to look up numbers in the telephone book, you may be eligible for exemptions from local Directory Assistance charges.
Customer with disabilities are encouraged to identify themselves so they can be informed of their rights, as appropriate to the circumstances.
Calling Assistance for People with Hearing or Speech Disabilities
The Americans with Disabilities Act of 1990 requires all states to provide access to nationwide Telecommunications Relay Service (TRS). Through TRS, callers using Text Telephones (TTYs) are able to communicate with people who use standard voice telephones and vice versa. A specially trained Communications Assistant (CA) relays telephone conversations verbatim. The CA translates typed words into speech and spoken words into typed messages so that TTY users and voice telephone users can converse. The CA relays the entire conversation, leaving nothing out. Calls made through the relay service are entirely confidential. The TRS operates 24 hours a day, seven days a week.
Local calls made using TRS are made at no extra charge, however, callers will be billed for any applicable direct-dial toll charges and operator assistance charges on their out-going call, just as if they had dialed it themselves. The customer may request that their long-distance company be used when placing long-distance calls.
To use the TRS, both TTY and non-TTY users simply dial 711. If you are not familiar with the use of TRS, tell the CA and you will be stepped through the process. NOTE: For emergency calls, users should dial 911.
The TRS provides many services: Voice Carry Over (VCO) is available for TTY users who can speak but are unable to hear. Hearing Carry Over (HCO) is available for TTY users who can hear but are unable to speak. Spanish language TRS is available as is Speech-to-Speech (STS).
Speech-to-Speech is a relay service mandated by the Federal Communications Commission that enables people with speech disability to use their own voice, voice prosthesis, or communication devise to place a phone call. Some people who have a speech disability cannot communicate by telephone, as other do not readily understand their speech.
A Speech-to-Speech telephone call is a relayed call. In a three-way call environment, the TRS CA relays the speech of one person to the other. The CA restates or revoices the words the person with a speech disability is saying, word for word. The CA can be “passive” (only revoicing when needed) or “active” (revoicing all communications from the speech-disabled individual). The customer instructs the CA as to how much assistance is needed.
Local and long-distance calls made using STS follow the same billing guidelines as TRS.
STS Relay like TTY Relay is available 24 hours a day, 365 days a year. To use STS, simply call 711.