• Reliable Neighbors
  • 603-529-9911
  • View & Pay Bill
  • Check Email
How to Reboot Your Battery Backup UnitHow to Reboot Your Battery Backup UnitHow to Reboot Your Battery Backup UnitHow to Reboot Your Battery Backup Unit
  • Internet
    • High-Speed Internet
    • GSC Wi-Fi
    • Tech Home
    • Streaming Guide
  • Telephone
    • Calling Plans
    • Calling Features
    • Business Communications Solution
    • Wire Protection
    • Battery Backup Protection
  • Support
    • Contact
    • Knowledge Base
    • Network Status
    • Report an Outage
    • Customer Assistance Programs
    • Guide to Streaming
  • Community Advisor
  • About Us
    • Careers
    • Community
    • Contact
    • History
    • Independent Phone Company
    • Testimonials
✕
  • Home
  • How to Reboot Your Battery Backup Unit
SERVICE RESTORED TO LAKE ASHUELOT AREA IN WASHINGTON - learn more

How to Reboot Your Battery Backup Unit

Below are step-by-step instructions for rebooting a battery backup unit. We hope this is helpful in getting your service restored as quickly as possible.

  1. Unplug the battery backup unit from the wall outlet. Confirm power is working to that outlet by plugging in something else such as a lamp and see if it turns on.
  2. Open the cover to the battery backup unit. To do this, find the grooved thumb button on the bottom or the side of the unit. Push the button in slightly and pull it towards you. The front cover will either come off completely or swing open.
  3. Disconnect the red clip from the battery. These slip off horizontally, so you can just pull the wire to the right. Note that if it has never been disconnected before, you might need to wiggle it a bit to loosen it.
  4. Once the red clip is disconnected, wait 30 – 60 seconds, then put the red clip back on the battery and plug the battery backup unit into the wall outlet. Note, if you have an Internet Only plan, the red clip does not need to be connected.
  5. Wait 5-10 minutes to see if the Internet and ETH/WAN lights are on the router and service will likely be restored in about 10 minutes. Please note that the Internet light would start off red and then change to green; a solid or flashing green is good. For the ETH/WAN light, orange or green and solid or flashing are all good; as long as it lights up, it’s working.
  6. If service is not restored after 10 minutes, try rebooting your router by turning it off or unplugging it for at least 30 seconds.
  7. If rebooting the router does not help OR if the Internet and ETH/WAN lights do not light up, it could mean there is a fiber break issue where a technician will need to be dispatched.

If the steps above do not resolve your issue, please contact us at 603-529-9931.

Share

Knowledge Base Search

Categories

  • Billing / Payments
  • Customer Assistance Programs
  • Customer Safety
  • Email
  • Fiber to the Premises Technology
  • Internet
  • Phone
  • Streaming Guide
  • Troubleshoot

Contact Us

425 South Stark Highway
Weare, NH 03281

Mon - Fri, 8AM - 5PM

603-529-9911
800-559-9900 (outside NH)

Helpful Links

  • Contact Us
  • Support Knowledge Base
  • Assistance Programs
  • Careers

Services

  • Telephone Service
  • High-Speed Internet
  • GSC Wi-Fi
  • Tech Home

Socialize with Us

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
© 2025 Granite State Communications, All Rights Reserved | Legal