Below are step-by-step instructions for rebooting a battery backup unit. We hope this is helpful in getting your service restored as quickly as possible.
Unplug the battery backup unit from the wall outlet. Confirm power is working to that outlet by plugging in something else such as a lamp and see if it turns on.
Open the cover to the battery backup unit. To do this, find the grooved thumb button on the bottom or the side of the unit. Push the button in slightly and pull it towards you. The front cover will either come off completely or swing open.
Disconnect the red clip from the battery. These slip off horizontally, so you can just pull the wire to the right. Note that if it has never been disconnected before, you might need to wiggle it a bit to loosen it.
Once the red clip is disconnected, wait 30 – 60 seconds, then put the red clip back on the battery and plug the battery backup unit into the wall outlet. Note, if you have an Internet Only plan, the red clip does not need to be connected.
Wait 5-10 minutes to see if the Internet and ETH/WAN lights are on the router and service will likely be restored in about 10 minutes. Please note that the Internet light would start off red and then change to green; a solid or flashing green is good. For the ETH/WAN light, orange or green and solid or flashing are all good; as long as it lights up, it’s working.
If service is not restored after 10 minutes, try rebooting your router by turning it off or unplugging it for at least 30 seconds.
If rebooting the router does not help OR if the Internet and ETH/WAN lights do not light up, it could mean there is a fiber break issue where a technician will need to be dispatched.
If the steps above do not resolve your issue, please contact us at 603-529-9931.